Privacy Policy

What Information Do We Collect?

We collect information from you when you fill out an inquiry form or otherwise contact us. This may include your name, email address, and phone number. You may visit our site without providing any personal information.

What Do We Use Your Information For?

Information we collect from you may be used in the following ways:

To respond to your inquiry and process your booking
We use your contact details to communicate with you via email and WhatsApp, provide personalised quotes, and arrange your travel booking.
To fulfil your booking
To confirm your reservation, we share the relevant details you have provided (such as your name, contact information, and travel dates) with the resort, liveaboard, or dive operator you are booking with. These third parties are responsible for their own data handling practices.
To improve our website
We use Google Analytics to understand how visitors use our site, including pages visited and time spent. This helps us improve our website. Google Analytics uses cookies to collect this data anonymously. You can opt out of Google Analytics by visiting the Google Analytics opt-out page.

How Do We Protect Your Information?

We take reasonable measures to protect the personal information you share with us.

Credit card payments are processed entirely through Maybank's secure payment platform. We do not collect, store, or have access to your credit card details at any time. Bank transfers and other payment methods are handled directly between you and your financial institution.

How Do We Use Cookies?

Cookies are small files that a website transfers to your device through your browser. We use cookies to compile aggregate data about site traffic and interactions, which helps us improve our website. You can choose to disable cookies through your browser settings, though some parts of our site may not function as intended if you do.

Do We Disclose Any Information to Outside Parties?

We do not sell or trade your personal information to outside parties. We share your information only as necessary to fulfil your booking — for example, with the resort or operator you are travelling with — or where required by law.

When you communicate with us via WhatsApp, your messages are processed by Meta (WhatsApp's parent company) in accordance with their own privacy policy.

Your Rights

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the right to:

Request access to the personal data we hold about you
Request correction of any inaccurate or incomplete personal data

If you are based in the European Union, you may have additional rights under the General Data Protection Regulation (GDPR), including the right to erasure and data portability.

To exercise any of these rights, please contact us at the address below.

Data Retention

We retain your personal information for as long as necessary to fulfil your booking and comply with our legal obligations. If you would like us to delete your information, please contact us.

Terms and Conditions

Please also visit our Terms and Conditions section, which governs the use of our website and the services we provide.

By using our site and submitting an inquiry, you consent to this privacy policy.

Changes to Our Privacy Policy

If we update this privacy policy, we will post the changes on this page. This policy was last updated on 9 June 2026.

Contacting Us

If you have any questions regarding this privacy policy, please contact us or email us at customercare@asiadivingvacation.com.